Dialpad is
getting even
smarter with
Google Cloud
Vertex AI
Over the coming year, Dialpad’s partnership with Google Cloud Vertex AI will help power new Ai features across contact centre and sales conversations.
Powering next-gen
Ai features
New generative Ai capabilities
The partnership harnesses the power of Google Cloud’s generative AI to bring you deeper, smarter insights across your team and customer conversations.
Enhanced customer insights
Google Cloud Vertex AI adds an additional layer of depth to Dialpad’s platform, providing sales reps and support agents with more context-dependent customer insights in real-time.
Democratised Ai
Ai solutions should be fast, frictionless, and simple for every user. This partnership delivers powerful, pre-built Ai models that can be deployed quickly throughout any size organisation.
AI RECAP
Instant call summaries
Say goodbye to manual note-taking. Ai Recap automatically generates accurate conversation summaries—including action items and call purposes—ensuring no critical tasks are left behind and saving you more time to focus on high-value activities.
AI SCORECARDS | COMING SOON
Smarter training. Better
customer experiences.
Ai Scorecards automatically evaluates agent performance during customer calls on behalf of managers and provides personalised, data-driven insights to help agents identify opportunities for improvement.
AI PLAYBOOKS | COMING SOON
Easy script adherence
Ai Playbooks provides sellers and customer service reps with real-time, context-sensitive questions to help solve critical issues during customer calls. Dialpad Ai automatically tracks adherence to the playbook, generating a scorecard grade for managers and supervisors to review.
More Dialpad Ai
features teams love
Ai CSAT
Automatically collect Ai-powered CSAT scores on every call. Empower supervisors, agents, and sellers to take action with real-time customer intelligence.
Ai Assist
Help agents and sellers navigate customer calls more effectively by surfacing relevant notes and scripts whenever “trigger” words come up in conversation.
Ai Coaching
Monitor and improve agent performance with Ai-enabled speech coaching, coaching groups, and real-time sentiment analysis.
Ai Action Items
Identify next steps and follow-up items at a glance with Ai-curated action items after every call or meeting.
