designed for businesses
Cloud phone system
Get set up in minutes and work from any device, anywhere, with our cloud phone system. Sign up for a 14-day free trial to equip yourself with a virtual business phone number and a fully integrated UCaaS + CCaaS platform.
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Why use a cloud phone system for your business communications?
Businesses all over Australia are discovering the benefits of leaving behind traditional phone systems and embracing cloud solutions for their communications instead.
Traditional phone systems oblige businesses to invest in the installation and maintenance of expensive and clunky on-premises hardware. This isn’t cost-effective, particularly for small businesses.
With Dialpad’s cloud-based platform, you don’t need to buy hardware or hire an IT team to maintain and manage everything. All you need is an internet connection, and you’re ready to go, anywhere, on any device. You can take advantage of a whole host of additional features and functionalities, too.
Traditional phone systems vs. cloud phone systems vs. Dialpad’s UCaaS platform
Traditional phone systems | Cloud phone systems | Dialpad’s UCaaS platform | |
Business phone number set-up | Often a lengthy, tedious and expensive process. | Easier, but can still require on-site maintenance. | Can be set up in just minutes. |
Hardware and maintenance costs | Expensive, requiring substantial investment in hardware upfront and engineers to maintain them. | Not as steep; modern versions, such as cloud PBX, hosted PBX or virtual PBX systems use up-to-date VoIP technology and IP phones, but may still need maintaining. Rarely the most cost-effective option. | None (unless you choose to have desk phones or other hardware). |
Cost effectiveness | Not great. In addition to the initial and ongoing costs. You don’t get much more than a phone line. | A slightly better option overall, but may be limited. Other communication channels like video conferencing and team + SMS/MMS messaging may be paid add-ons. | Dialpad’s most basic pricing plan gives you phone calls, video meetings, messaging, and more. |
Features | Typically just basic phone system features that require copper wires and hardware. | Internet phone calls, with phone features like call routing and IVR, which may be paid add-ons. | Unlimited calling, Ai- powered real-time voice transcriptions, call recording, and much more. |
Integrations | Typically none. | May have integrations with other software, depends on provider. | Google Workspace and Microsoft 365 on the Standard plan. CRM integrations (Salesforce, Zendesk, HubSpot, Zoho CRM & more) on the Pro plan. |
Get more than just a cloud-based phone system
Truly unified communications
Dialpad is actually a UCaaS (Unified Communications as a Service) platform with a phone system built in, which means you get SMS/MMS and instant messaging, video conferencing, and other advanced features—all in the same app.
Set up in minutes
The best cloud-based phone systems can be set up in minutes. With Dialpad, you can add phone lines, create ring groups, and set your business hours in your online account in real-time. It's one of the biggest perks of having a cloud solution, and you can't do that with a PBX phone system (which takes days or weeks to do something similar).
Fully integrated UCaaS + CCaaS
If you have contact centre teams and need more than just a cloud phone system, Dialpad has a cloud contact centre platform that's truly integrated into its phone system. One login, one account, one user experience.
Use your own devices
Every cloud phone system should come with a desktop and mobile phone app. Dialpad’s apps work across iOS, Android, PC, and Mac—and even works on web browsers so you can make calls from your computer or smartphone. No more provisioning desk phones (unless you want to.)
Need a cloud phone system that gives you more than phone calls?
Sign up for a 14-day free trial to take Dialpad for a spin and get set up with a virtual phone number. Or, take a self-guided interactive tour of the app first!
A range of integrations
Dialpad integrates with popular software, from CRMs like Salesforce and HubSpot to customer engagement tools like Intercom and even industry-specific tools like Clio’s practice management software. (Plus its APIs let you build custom integrations.)
Call forwarding
With Dialpad, you can forward phone calls to your phone and have your caller ID show as your business phone number, not your personal number. Who says you have to take calls from your desk? Your cloud phone service should give you the freedom to take calls from anywhere (and never miss a call again).
Easy call routing and transfer
Look up any team member in Dialpad and transfer incoming calls in just two clicks. (You can even set up an IVR or Interactive Voice Response menu in Dialpad so your customers are routed to where they need to go quickly.)
3-(or more) way calling
Need to bring someone else onto a call? Some VoIP phone services will charge you extra for three-way calls and conference calls, but with Dialpad, they’re included for free as a part of the most basic pricing plan.
More on pricing
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Find the right plan for you
All the value of the Standard plan, plus:
All the value of the Pro plan, plus:
Robust security
Dialpad is SOC2® Type II compliant and helps organisations meet their compliance requirements. From personally identifiable information to actual phone calls, Dialpad’s cloud communications platform ensures that your data is encrypted and secure no matter where you are and what device you are using. There are also intuitive in-meeting security controls and APIs that allow for automatic pausing of recording for added security.
Real-time call transcripts
Dialpad’s unique AI technology not only transcribes calls in real time, it even has a post-call automation that emails you a summary of action items and moments captured during each call (which is especially useful for contact centre or call centre agents). The best part? It’s built right into the platform, no add-ons needed.
Visual voicemail
Dialpad doesn’t just transcribe calls—it can transcribe your voicemails, too. This way, if you’re stuck in meetings all day, you can still read transcripts of important calls you might’ve missed.
Customisable caller ID
Dialpad’s caller ID feature lets you customise what your calls show up as—need to call as “Customer Support team?” You can do that. Or, set up Dialpad’s auto attendant feature to greet callers and present them with a menu of choices to direct them to the right team members.
Get started with the best cloud-based phone system for businesses in Australia
Whether you’re looking for a cloud-based phone system for small business operations or a multinational corporation, Dialpad has a solution for you. Find out more about how you can simplify your day-to-day communications with our UCaaS platform with built-in cloud phone system, today.
Take Dialpad for a test drive
Sign up for a 14-day free trial. It takes just a few minutes, and you'll be set up with a virtual business phone number at the end. From there, download the app and you're ready to go. Or, take a self-guided interactive tour of the app on your own!
Cloud phone system FAQs
What is a cloud phone system?
A cloud phone system enables users to make phone calls over the internet rather than via copper wires or optical fibres like traditional phone systems.
In a traditional phone system, the service provider routes calls through the PSTN (Public Switched Telephone Network) or an ISDN (Integrated Services Digital Network). More modern systems use VoIP (Voice over Internet Protocol), which connects phone calls over the internet.
When you sign up with Dialpad, there’s no need to set up any complicated equipment or expensive hardware on-premises. This makes it one of the best small business phone services available. It’s straightforward, cost-effective, and flexible enough to suit all your business needs.