Enterprise VoIP solutions

What are enterprise VoIP solutions?

Used by mid to large businesses, enterprise VoIP (aka. “Voice over Internet Protocol” or “Voice over IP”) phone systems have become more and more popular in comparison to traditional on-premises PBX systems for a few reasons.

Not only does business VoIP come with expected functionalities like call routing built in, it’s also a more flexible and cost-efficient alternative to old legacy systems (more on this in a bit) while incorporating important elements like contact centre platforms too.

And beyond just making phone calls, some enterprise VoIP solutions allow businesses to communicate through other channels too, like messaging, SMS, and video conferencing.

Dialpad: Not just an enterprise VoIP phone system

For large organisations, there are a few things in particular to consider when deciding on an enterprise VoIP provider. Here are just a few.

Other enterprise VoIP features

• 100% uptime Service Level Agreement (SLA)

• 24/7 worldwide support

• Custom data retention policies

• Unlimited calling in Australia, the United States, and Canada

• Unified communications (built-in video meetings and instant messaging)

• Conference calls

• Customisable caller ID

• Multi-level auto-attendant

• Number porting support

• Visual voicemail

• Custom routing

• Integrations with Salesforce, Okta, Azure, HubSpot, and more

• Number forwarding

• Real-time call transcriptions

Benefits of switching to an enterprise VoIP service

It’s more cost-effective

One of the most significant benefits of VoIP switching is the cost savings—especially over the long term, an organisation can save a pretty significant amount of money (depending on things like how many employees you have and how many calls you make).

Because VoIP technology uses the internet to place calls, you’ll have a lower cost per call, and if your organisation makes long-distance calls on a regular basis, the difference will be even more dramatic.

Every service provider is different—for example, with Dialpad, you get unlimited inbound and outbound calling within your country, the United States, and Canada (along with low international rates).

The scalable nature of Dialpad’s split cloud architecture for your VoIP system also helps you avoid the overbuying and overprovisioning of phone services. You don’t have to plan meticulously—and pay up front—for future growth and capacity. Dialpad scales with you, as you grow.

With enterprise VoIP in general, you only pay on a monthly subscription basis, and most enterprise VoIP providers, like Dialpad, will cover all maintenance and upgrade costs so you don’t have to pay for regular system updates.

It’s more scalable

The problem with legacy phone systems isn’t just the fact that they’re expensive and unable to evolve meaningfully with the times—they’re also limited in how quickly they can scale.

If your organisation has an explosive growth period where you’re expanding to new offices and hiring new employees, for example, that’s much easier to do with enterprise VoIP. With traditional phone systems, you’d have to ship out hardware, provision analog phones, and typically spend weeks on setup.

With enterprise VoIP phone systems, an admin can easily add new users (and also remove users), manage phone lines, purchase toll-free numbers, set up contact centre teams. (See how Enova Energy set up its contact centre in minutes.)

International reach for remote and hybrid teams

Another big advantage that an enterprise VoIP solution should provide is connectivity and global reach in terms of business communications. (See how WeWork does it.)

Whether your organisation has a distributed team across countries and time zones, or just a widespread customer base, a good enterprise VoIP solution should make communications between all of these employees, prospects, customers, freelancers, and investors as seamless and easy as if they were all in the same office.