Dialpad Ai captures
and learns from every
conversation
With built-in speech recognition and natural language processing, Dialpad Ai
delivers insights and automates workflows across employee and customer experiences.
DIALPAD Ai FOR SUPPORT AGENTS
Empower your agents at every step
Real-time recommendations & next best actions
Empower agents with Ai-suggested answers to customer questions and intelligent recommendations that can help them resolve issues faster (all without supervisor support).
Stay one step ahead with Predictive CSAT
Our Ai models seamlessly weave customer sentiment and intent signals across channels like voice and text into a real-time predictive CSAT score. Get more coverage and insights on how your customers are feeling—without lifting a finger.
Track live customer sentiment
Leverage real-time sentiment tracking to provide agents with instant insights and create opportunities in the moment to improve customer satisfaction.
DIALPAD Ai FOR DIGITAL ENGAGEMENT
Offer personalized & automated
experiences at scale
Automate customer touchpoints
We make it easy for customers to find the information they need, when they need it, without talking to support agents. Save time and resources, and improve customer satisfaction—all in the same workspace.
Use built-in digital deflection
Provide virtual support, no matter what time of day it is. Agents can use conversational Ai tools to answer customer questions 24/7. Built-in chatbots can also be added right to your website, so customers don’t always need to call in.
Route customers to the right place, every time
Intelligent routing means customers are sent to the right place when they reach out across different channels. And a built-in relationship view lets you reference a customer’s entire conversation history so you can personalize every experience.
DIALPAD Ai FOR SELLERS
Coach sellers before, during, and after calls
The only platform with live coaching at every step
It’s even easier to close deals and shorten sales cycles. Equip sellers and managers with tools that do the heavy lifting, like objection handling and scripted responses.
Find coachable moments at a glance
See real-time rep activity through leaderboards and view live call sentiment to instantly uncover those coachable moments. From there, managers can hop right into the call to help out.
Drive productivity with task automation
By appending notes in your CRM and automating the call review process, our Ai tools make it easy for agents and managers to save time at every stage of the sales cycle. Plus, you can integrate our real-time assists so they appear directly in Salesforce.
DIALPAD Ai FOR EMPLOYEES
Your work life has never
been this productive
Get automatic call summaries
Dialpad Ai instantly transcribes calls and meetings for you. We’ll take care of the notetaking, track action items, then send a post-call summary straight to your inbox.
Capture, review, and archive every conversation
After every call or meeting, your transcripts are instantly added to your archive. And with a built-in keyword search, you’ll never lose track of conversations.
Carry context between conversations
See your entire conversation history with a new relationship view that highlights past calls, upcoming events, and more—all in the same place.
LEADING THE INDUSTRY
The most accurate
transcription engine
on the planet
Better transcription leads to better insights. Our industry-leading transcription engine has analyzed billions of minutes to date (and counting) with unparalleled accuracy.
CareRev reduced missed calls by 90% with real-time dashboards and coaching.
Francisco Veloz
IT Manager
JumpCrew cut their sales cycle from 30 to 15 days with data insights from 400+ employees.
Forrest Smith
Director of Data & Technology
Roman Healthcare Group increased call volume 3-fold and talk time by 90 minutes.
Will Musto
Director of Operations
Learn more about Ai
BLOG
See how natural language processing works
How are we building our NLP engine? Let one of our Applied Scientists show you.
EBOOK
A legal compliance guide for non-lawyers
A simple guide showing you how to use Dialpad’s artificial intelligence to boost your business while staying secure and compliant.
REPORT
State of AI in Customer Service 2022
Learn how artificial intelligence is being used in customer service, based on a study of over 1,000 customer service professionals.