Ai-empowered agents
reduce handling time by 66%
Instantly connect all knowledge resources
Utilize deep integrations into existing knowledge centers, tools, and systems to power Dialpad’s built-in agent assistant.
Access agent knowledge from a single interface
Eliminate the need for multiple knowledge hubs, extra apps, or dozens of open browser tabs. It’s one place for agents to access all resources.
Delight customers with more effective agent interactions
Find answers to complex customer inquiries, faster. Plus, reduce call handling time and increase customer satisfaction at every step.
3x agent productivity,
with less agent training
Get rid of costly agent ramp time
Ai-empowered agents are productive from day one, without weeks of training and months of ramp time.
Highly accurate response rates
Dialpad’s Ai Agent Assist successfully answers 99% of agent inquiries, and easily surfaces gaps in your knowledge resources.
Actionable insights, with Agent Assist analytics
Leverage out-of-the-box analytics to see which questions customers are prioritizing, and identify areas where your knowledge centers aren’t populating an appropriate answer.
Built-in Ai
changes everything
Out-of-the-box productivity
Ai Agent Assist works immediately, without the need for extra programming.
Answer confidence
Provides multiple answers if the Ai is less confident; built-in analytics will also surface questions that don’t have confident responses.
Tools & automations
Create deep integrations into agent tools to streamline processes like billing.
Actionable analytics
Understand agent behavior like traffic, clicks, missing knowledge, and more.