For contact center agents, productivity and efficiency is imperative when helping customers with their needs. With multiple apps, tabs, and windows open at a time, it can be cumbersome for agents to flip through multiple windows or tabs to effectively work their calls. The Dialpad ChromeOS Desk Connector empowers agents to easily manage, close out, or save these desktops and browser tabs when taking calls. Once the call has finished, the Desk Connector asks the agent to close all windows and tabs associated to that call. Once the Desk Connector is prompted yes, agents can instantly clear up their desktop and prepare for their next call.

Features:

• Close a Desk: Instantly return to the starting screen after a call and close all windows associated to that call with a single click after the customer interaction.
• Switch Desk: Quickly switch between call and digital engagement desks. Additionally, agents can switch between multiple Digital Engagement interaction desks.

Benefits:

• Improve productivity by guiding agents to separate and organize their application windows for each case they are working on

• Reduce cognitive load and optimize context switching across concurrent cases or interactions

• Declutter case-specific windows that are no longer needed during case transitions