The Contact Center Playbook 1.0: A Practitioner's Guide
A guide by managers, for managers

The Contact Center Playbook

Whether your team is putting together its first contact center or overhauling your existing one, this playbook breaks down everything you’ll need to know—tried and tested by five pros.

We’ll cover:

  • A step-by-step guide to setting up a contact center
  • Hiring, onboarding, and managing agents
  • Four essential tools every contact center needs
  • Measuring quality and performance

Get it below. (And check out the sequel, The Contact Center Playbook 2.0!) 👇


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