A modern enterprise communication solution

One of the most important things to test out or get a demo of is how the workflows are designed. For example, consider the basic things your admin or IT team would need to do on a daily basis, like adding or removing users, managing phone numbers, adjusting call recording settings—these should all be easy to do, in very little time, with a modern enterprise VoIP or unified communications solution.

Beyond that, there are the usual features to look for, like international calling, HD call quality, 100% platform uptime, on-demand scalability, and so on.

You might also want to consider its pricing compared to outsourcing enterprise communication services.

Cloud-based communication systems generally host their infrastructure in the cloud, and communication is carried out through VoIP or SIP trunking rather than traditional telephone lines. Some enterprises still use IP PBX systems (we get it, that hardware was a serious investment), but many enterprises are beginning to plan (if they haven’t already started) a digital transformation.

Xero, for example, had over 1,400 employees and 17 global offices—but found that their traditional telephony infrastructure was becoming a roadblock to their global expansion efforts. So, they migrated to Dialpad’s enterprise communication solution, which allowed them to reduce their hardware expenditure, improve the expansion process, and consolidate their applications onto a single global business communications platform.

The risks of using an enterprise communication solution platform without good security are obvious. Beyond losing valuable data (both your own and your customers’), the consequences can be potentially fatal—severe financial loss, a ruined brand reputation, legal repercussions, and even jail time are possible.

So, always evaluate whether your communications platform aligns with your own security standards as well as relevant security frameworks. Does it offer data encryption? How about multi-factor authentication?

At Dialpad, we implement multiple layers of security across all of our solutions, encrypting your communications using TLS and application data that is permanently stored within the Google Cloud Platform by the 256-bit Advanced Encryption Standard. We also comply with SOC2® Type II, GDPR, and HIPAA.

In fact, Home Loan Experts, a mortgage brokerage from Australia, chose Dialpad to support its 400+ person team specifically for this reason. Learn more about their story here.

When it comes to enterprise communications solutions, there are a few key strategies that can help you get the most out of your software.

First, make sure to carefully consider your needs and objectives before selecting a solution. There is a wide range of enterprise communication software on the market, and not all solutions are created equal. Take the time to assess your specific needs in order to select a solution that will best meet them.

Many enterprise communication software solutions come packed with a variety of features, but if you don’t use them, you won’t be getting the full benefit of the solution. Again, take the time to assess your needs and determine which features will be most useful for you and your team.

On a related note, make sure that your enterprise communications solution is easy to use. To get the most out of any new app or tool, your employees have to actually use it—and they’re unlikely to do this if it’s not user-friendly.

There are many different types of enterprise communications solutions. You’ve got the business phone systems which mainly let employees make and receive phone calls. Then there are video conferencing apps and messaging tools like Zoom and Slack.

But for most enterprises, their teams will use a variety of communication channels on a daily basis. For these teams, it’s generally more cost-effective (and better for end users) to use a versatile unified communications solution that lets them make phone calls, have video meetings, send SMS and team messages, and even make high volumes of external calls with customers and prospects—all from one platform. (Like Dialpad!)