Global + scalable
Enterprise VoIP solutions
For large global organizations or enterprises, a good unified communications platform or enterprise phone system is essential. Book a product tour to get a hands-on look at Dialpad's unique AI-powered enterprise VoIP features!
- Global scalability, set-up in minutes
- Built-in AI that transcribes calls in real time, automates meeting recaps + more
- Truly unified CCaaS + UCaaS in one platform
What is enterprise VoIP?
Enterprise VoIP (aka. “Voice over Internet Protocol” or “Voice over IP”) is a type of telephony technology that lets large-scale businesses with thousands of employees around the world stay connected with colleagues and customers through phone calls and conference calls.
Enterprise VoIP phone systems have become more and more popular in comparison to traditional on-premises PBX systems for a few reasons. Not only does business VoIP come with expected functionalities like call routing built in, it’s also a more flexible and cost-efficient alternative to old legacy systems (more on this in a bit) while incorporating important elements like cloud contact center functionality too.
And beyond just phone calls, some enterprise VoIP solutions allow businesses to communicate through other channels like messaging, SMS, and video conferencing too.
Dialpad: Not just an enterprise VoIP phone system
For large organizations, there are a few things in particular to consider when deciding on a VoIP service provider. Here are just a few.
Truly unified communications
While a phone system is a good starting point for business communications, it’s often not the only communication channel an organization uses. If your team uses video conferencing, SMS, and instant messaging, then you need a unified communications platform that includes VoIP calls. See how Dialpad can streamline all your conversations into one app with a demo.
Industry-leading AI
What do AI-powered business communications actually look like? Dialpad’s proprietary artificial intelligence technology, Dialpad Ai, is built right into all of its products, and transcribes calls in real time—more accurately than almost all leading competitors. Not only that, it can also pick out questions and keyword phrases on calls, and allows customer support teams' managers to trigger automatic Real-time Assist (RTA) cards to help agents, monitor call sentiment, and more.
Keep your existing phone numbers
Need to port your business numbers over? Dialpad will help you port over your phone numbers, including local and toll-free numbers, with no interruption to your services. (It’s free to port local phone numbers in the United States.)
24/7 global support
When you have questions or technical issues, they should be addressed as soon as possible. Dialpad offers multilingual enterprise support, 24 hours a day, seven days a week via web, chat, and phone. Worldwide. And if you want to troubleshoot on your own, there’s an incredibly detailed Help Center knowledge base.
Robust security
Dialpad has a range of features designed for security and data privacy, including single sign-on, role-based access, and more. It's also SOC2® Type II compliant and Privacy Shield compliant, and helps organizations meet their HIPAA and GDPR compliance requirements through retention policies, data subject access requests, and individual consent mechanisms. That's all in addition to robust in-meeting controls like the ability to mute participants, remove unwanted guests, and more.
A wide range of integrations
Other than CRMs like Salesforce and HubSpot, Dialpad also has integrations with other popular project management, ticketing, and sales software like Google Workspace, Microsoft 365, Happyfox, Intercom, and Zendesk. Not only that, Dialpad has APIs to allow for custom integrations and workflows.
Desktop and mobile app
With Dialpad, you can download the desktop and mobile app, which works across iOS, Android, Mac, and PC. No matter what devices, mobile phones, or computers your employees—and your clients, prospects, and other third party vendors and stakeholders—use, you’ll be able to make calls and have video meetings seamlessly with them. Not only that, Dialpad is also browser-based, meaning you could just use a web browser to have these calls, no downloads needed.
Easy call routing
Contrary to popular belief, an enterprise VoIP service provider should make it easy to customize basic things like call routing—not harder. With Dialpad, it isn’t necessary to involve IT just to make small call routing changes, and implementing those changes takes minutes, not days or weeks. (You can even get insights into your IVR menu performance.)
More than an enterprise VoIP phone system
If your team needs to make phone calls, have video meetings, send instant + SMS messages, and more, then Dialpad allows them to do all of that—in one intuitively designed platform. Unlike legacy phone systems, enterprise VoIP systems are cloud-native, which makes them especially flexible and scalable. Book a demo to see how it can work for your organization—or, take a self-guided tour of the app.
Other enterprise VoIP features
100% uptime Service Level Agreement (SLA)
24/7 worldwide support on live chat and phone
Custom data retention policies
Unlimited calling in your country, the United States, and Canada
Unified communications (built-in video meetings and instant messaging)
Conference calls
Customizable caller ID
Multi-level auto-attendant
Number porting support
Visual voicemail
Custom routing
Integrations with Salesforce, Okta, Azure, HubSpot, and more
Number forwarding
Real-time call transcriptions
Benefits of switching to an enterprise VoIP service
It’s more cost-effective
One of the most significant benefits of VoIP switching is the cost savings—especially over the long term, an organization can save a pretty significant amount of money (depending on things like how many employees you have and how many calls you make).
Because VoIP technology uses the Internet to place calls, you’ll have a lower cost per call, and if your organization makes long-distance calls on a regular basis, the difference will be even more dramatic.
Every service provider is different—for example, with Dialpad, you get unlimited inbound and outbound calling within your country, the United States, and Canada (along with low international rates).
The scalable nature of Dialpad’s dual-cloud architecture for your enterprise hosted VoIP system also helps you avoid the overbuying and overprovisioning of phone services. You don’t have to plan meticulously—and pay up front—for future growth and capacity. Dialpad scales with you, as you grow.
With enterprise VoIP in general, you only pay on a monthly subscription basis, and most enterprise VoIP providers, like Dialpad, will cover all maintenance and upgrade costs so you don’t have to pay for regular system updates.
It’s more scalable
The problem with legacy phone systems isn’t just the fact that they’re expensive and unable to evolve meaningfully with the times—they’re also limited in how quickly they can scale.
If your organization has an explosive growth period where you’re expanding to new offices and hiring new employees, for example, that’s much easier to do with enterprise VoIP. With traditional phone systems, you’d have to ship out hardware, provision analog phones, and typically spend weeks on setup.
With enterprise VoIP phone systems, an admin can easily add new users (and also remove users), manage phone lines, purchase toll-free numbers, set up contact center teams. (See how Education First—an enterprise with 10,000+ employees—sets up contact centers in the time it takes to have a coffee break in minutes.)
“
Within 30 minutes of speaking to Dialpad, our first operator was providing service to our customers. Within three hours, seven operators were up and running.
”Ian Smith
IT Manager, Enova Energy
International reach for remote and hybrid teams
Another big advantage that an enterprise VoIP solution should provide is connectivity and global reach in terms of business communications. (See how WeWork does it.)
Whether your organization has a distributed team across countries and time zones, or just a widespread customer base, a good enterprise VoIP solution should make communications between all of these employees, prospects, customers, freelancers, and investors as seamless and easy as if they were all in the same office.
Is it time to think bigger than enterprise VoIP?
Beyond VoIP calls, most organizations use a range of other communication channels. Instead of using a mix of different tools, why not streamline your stack? Book a product demo of Dialpad to see how easy it is to scale up and expand internationally, or take a self-guided tour!
FAQs about enterprise VoIP
What are the different types of VoIP services?
There are a few types of VoIP services, like residential, business, and hosted. Residential VoIP services are designed for use in the home, while business VoIP services are designed for use in small businesses and offices. Hosted VoIP services are cloud-based and can be used by businesses of all sizes.
Residential VoIP services offer a number of more basic features for home users, like the ability to make and receive calls over the internet for a lower cost.
Business VoIP services tend to come with more advanced features that are beneficial for business use, like call recordings, real-time transcriptions, and even call analytics.