Call Flip

What is a "Call Flip?"

First off, it has nothing to do with those Motorola flip phones from the early 2000s.

Call flipping is a feature found in some business phone systems that allows you to move phone calls from one device to another.

Say you’re on a lengthy call on your cell phone. Another 10 minutes and you’ve got a sale worth big bucks—but you see that the battery bar on your phone is nearly at zero.

No problem—just flip that call to another device that’s linked to your Dialpad account and you can continue the conversation seamlessly. This works on laptops, phones, and tablets!

Best of all, there’s no need to even tell the other person on the line that you’re flipping the call. Everything happens seamlessly through the mobile or desktop app.

Call Flip: Never cut a call short again

Cutting a call short has broken more than a few hearts, ruined countless business deals, and left many a customer disgruntled. With call flipping functionality, you can make these a thing of the past. Just one tap, and you can instantly flip an active call from your laptop to your cell phone or vice versa—without interrupting or dropping the call:

More than just Call Flip: What you get with Dialpad

How do I use Call Flip?

Moving calls between your Dialpad-connected devices is seamless and easy.

1. Call Flip is a feature in Dialpad’s unified communications platform (which also comes with video conferencing and messaging) / business phone system, so you’ll need to sign up for a Dialpad account first.

2. Download the desktop and mobile app, and go into your Settings to check that the devices you’re using are listed there. (You can configure everything else here too.) You’ll then be able to Call Flip between these at will.

3. While you’re on your live call on one device (say, your computer), just open the Dialpad app on the device that you want to move the call to. (Maybe your mobile phone?) In Dialpad, you just have to open up the app on your phone, and you’ll be able to see any active calls that you’re on (regardless of which device you started that call on) in your home screen.

4. Hit the "Switch Call to This Device" button on the touchscreen of that second device.

5. That’s it! You don’t need to tap any other buttons on the keypad—your call will instantly continue on the new device and end on the original device.

See how SpinCar's team uses it:

HD call quality on the flip

Because of Dialpad’s modern pure cloud architecture, when a live call moves between devices, the quality of the transmission stays consistent. That means both call participants enjoy the same level of audio fidelity—even if you're flipping the call from Wi-Fi calling to carrier or vice versa.