INFOBRIEF

CX and EX in
a hybrid world

A good customer experience begins with the agent, which means that a good employee experience can help create great customer interactions. CX and EX are closely connected, but in today’s hybrid age, how can you create an excellent experience for employees and customers alike?

Discover how you can use artificial intelligence (AI) to help agents communicate, collaborate, and better assist customers from anywhere in this new IDC Infobrief, sponsored by Google and Dialpad.