As the world changed over the past two years thanks to a pandemic, issues driving business communications and contact center modernization have also shifted. This time of year, everyone tries to predict what’s going to happen in the coming year. Most predictions rarely come true - yet there are trends worth talking about that can impact how you will manage your customer support and sales resources.

Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead. Some of the predictions which we know WON’T come true (and we’ll suggest real actions to take, instead).

In case these crazy predictions fail to materialize, join us as we explain new approaches and tools that ARE available now to help your contact center evolve and solve real problems for both customers and agents in the year ahead.