Ai CONTACT CENTRE
The world's most advanced Ai Contact Centre
Set up an Ai-powered omnichannel contact centre in minutes.
Guide agents right
when they need it
Easy setup
Deploy new contact centres around the world in minutes and manage all your agents in one place.
Ai at every step
Dialpad Ai helps you provide the best support across every channel with live coaching, sentiment analysis, and more.
One unified app
A single workspace for teams to talk, message, meet, and support customers.
See our Ai Contact
Centre in action
DIGITAL CUSTOMER ENGAGEMENT
Connect with customers wherever they are
Make it easier for agents to track customer conversations across channels like WhatsApp, Facebook Messenger, and Apple Business Chat in one workspace. Built-in Ai also empowers your digital agents to solve requests faster by automating workflows and surfacing relevant suggestions.
WORKFORCE ENGAGEMENT MANAGEMENT
Manage costs and optimise performance
Create a consistent end-to-end customer journey. Dialpad offers advanced WEM capabilities to help with quality management, forecasting, agent scheduling, and behaviour adherence.
INTEGRATIONS
Works with your go-to apps
Build out your Dialpad workspace with out-of-the-box integrations.
Connect teams
everywhere with Dialpad
Business Communications
Call, message, and meet with the team in one Ai-powered workspace.
Ai Sales
Close deals faster with Ai tools like live coaching and real-time objection handling.
Flexible call routing
Direct customers to the right agents based on skill level, availability, or longest-idle time.
Callbacks & voicemails
Say goodbye to customer hold time with smarter automated voicemail and callback capabilities.
Interactive voice response
Easily define interactive voice response menus based on key (DTMF) or voice
Real-time speech analysis
Get the fastest, most accurate transcriptions in the industry.
Real-time coaching
Equip managers with tools like listen-in, barge-in, and takeover modes so they can step in when needed.
Live caller sentiment
Managers and agents can know how they’re really doing with instant Ai-powered feedback.
Quality management
Keep track of agent performance with analytics and QA scorecards for individuals and teams.
Mobile customer support
Dialpad Ai Contact Centre works as beautifully on your smartphone as it does on your desktop device.
Agent activity heatmaps
Schedule agents more effectively by quickly understanding current call volume patterns.
Custom wall boards
Make customer service a team effort with dashboards highlighting agent and call centre statistics.
