Events & webinars
Check out our latest events, webinars, and on-demand content.
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12
JUL
How AI Drives Better Customer Journeys from Self-Service to Live Agent
Join Metrigy and Dialpad in this webinar to learn how to provide a better omnichannel experience—using AI.
Upcoming events
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Webinar
How AI Drives Better Customer Journeys from Self-Service to Live Agent
Join Metrigy and Dialpad in this webinar to learn how to provide a better omnichannel experience—using AI.
July 12, 2023 @ 11:00am PDT
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Webinar
Unlock the Power of #GenAI with Dialpad + Google Cloud
Generative AI is revolutionizing the way we do business. Join Dialpad and Google Cloud's leaders as they share their insights and the latest industry trends.
July 13, 2023 @ 10:00am PDT
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Learn. Engage. Solve.
Google Next 2023
Dialpad is proud to be a Signature Sponsor at Next '23, Google Cloud's global exhibition of inspiration, innovation, and education. It’s where decision makers, developers, and anyone passionate about an accessible, scalable, socially responsible cloud come together to share challenges, solutions, 10x ideas, and game-changing technologies.
August 29 - 31, 2023 @ 8:00am PDT
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Weekly Demo
Dialpad Ai: Get a tour of the latest | EMEA
How can your organisation get real-time insights and assistance for customer-facing teams with Dialpad Ai? Find out in this weekly demo.
June 29, 2023 @ 2:00pm BST
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Weekly Demo
Dialpad Ai: Get a tour of the latest
How can your business get real-time insights and assistance for customer-facing teams with Dialpad Ai? Find out in this demo.
July 04, 2023 @ 11:00am PDT
Watch Now
All our past events, on demand
Understanding Your Customer: Ai Technologies to Boost CX & Business Metrics
Join Metrigy's CEO, Robin Gareiss; Director of Product Marketing, Jim Payne; and Continental's VP of Customer Communication, John Torres, to learn how to set up a successful voice of the customer program--one where you'll see business metrics soar as a result.
Unlock Your Recruiting Team with AI
Recruiting teams, listen up!
Communication, Collaboration, and Connectivity for a Hybrid Future of Work
Join our Fireside Chat with Google and IDC as we take on collaboration, communication, and connectivity for a hybrid future of work.
Dialpad Clubhouse with Proliance Surgeons
Tune in to the Dialpad Clubhouse webinar for an inside look at how Dialpad has helped Proliance Surgeons work beautifully and communicate from anywhere...
Powering a Better Agent Experience with Innovative AI
Join in as we explore all the ways AI is improving contact centers and giving agents the tools they need to feel empowered and provide excellent customer service.
The future of AI in the contact center: A fireside chat with Zeus and Dan
How has artificial intelligence transformed the contact center, and what's next? Watch Zeus Kerravala and Dan O’Connell as they discuss the latest in contact center AI.
The difference in customer experience - it’s the agent
How can you empower contact center agents and boost customer satisfaction? Join Dialpad and Playvox to learn all about it in this webinar…
The New Standards of Customer Intelligence
How can you truly understand your customers? With the right customer intelligence tools, your team can get new insights into everything your customers want and feel. Watch this webinar to learn more about it!
Contact Center AI is No Longer a ‘Science Project’
We joined No Jitter and two AI-centric start-up founders to discuss the role AI is having in the contact center.
AUSTRALIA AND NEW ZEALAND
Meet your customers where they already are with Dialpad Digital Engagement
Australia and New Zealand, learn how Dialpad Digital Engagement can help your agents serve customers across channels, all from a single app.
More calls, less maintenance: The story of LemonBrew & Dialpad
Want to learn how UCaaS is transforming real estate companies? Watch this webinar with LemonBrew and get a firsthand look at how Dialpad brought their costs down while bringing sales up.
AI: Driving the Future of Customer Service
Learn how you can measure CSAT scores for 100% of your customer calls with the industry’s first, real-time AI-powered predictive engine.
4 Ways Your Agent Experience Impacts Customer Loyalty
We joined TMC Net to discuss the close relationship that your agent experience has on your customers.
Making Sense of Hybrid Work
Learn all about how hybrid work can help your business in this webinar, brought to you by Dialpad, Wainhouse Research, and Poly.
Crunching the Numbers: What Made Camino Financial's Customer Service Go Way Up
How did Camino Financial fix its business phone issues and improve customer service? Find out in this webinar…
Put Me In, Coach! Combining Real-Time Insights and Ai Coaching to Improve Agent Retention
In this new webinar with CCW, two contact center experts discussed why real-time insights and AI coaching can make the difference for your agent retention.
How Healthcare Company CareRev is Handling 20% Monthly Growth
What do you do when your company is growing quickly, but your contact center just can’t keep up?
The Future is Here: How Law Firms Can Work from Anywhere with Clio
We were joined by Clio to discuss what it takes to run a remote-friendly law firm.
The What, How, and Why of Voice Intelligence for UCaaS
This three-part webinar mini-series tackles the what, how, and why of voice intelligence (Vi) for UCaaS. And, each video is under 10 minutes!
How to Go Remote With Your Contact Center: Lessons From Fenway Health
Learn how Fenway Health moved their contact center from an in-office to a work-from-home environment and overcame the challenges of the pandemic in this exclusive webinar.
How AI Improves Agent Productivity and Service Quality
Watch as Dialpad, TMC Net, and Analyst Zeus Kerravala come together to discuss "How AI Improves Agent Productivity and Service Quality."
UCaaS & CCaaS Brought Together With the Magic of AI
Watch this on-demand recording from our discussion at Enterprise Connect 2021 on how UCaaS and CCaaS are being brought together with through Artificial Intelligence.
How to Use AI to Reduce Customer & Employee Churn
This webinar goes behind-the-scenes with the rapid growth of logistics provider ShipEx. Hear how ShipEx used AI to turn a challenge into an opportunity.
5 Customer Service KPIs That Matter And How To Track Them
Watch this on-demand webinar with the CX Network as Dialpad's VP of Customer Success discusses the five most important customer service KPIs every contact center should be focusing on.
The Evolution of the Contact Center
This webinar brings together contact center experts from Dialpad, Intercom, and CareLinx to discuss the evolution of the contact center, what changes are here to stay, and predictions for the future.
Pipeline Strategies for Finishing the Year Strong
Watch as Dialpad, Mixmax, and Qwilr for a new sales-focused webinar: “Pipeline Strategies for Finishing 2021 Strong."
Why Switch to Dialpad?
In this webinar, our experts will walk you through what exactly Dialpad can do for your business with a live demo and a Q&A session so we may answer any questions you have.
Pulling Costs Out of the Post-COVID Contact Center with Ventana Research
We teamed up with Ventana Research to discuss how you can reduce costs in the contact center in 2022.
Crazy Contact Center Predictions for 2022
Predicting the future isn’t easy, but in this lighthearted look at what COULD happen, Blair Pleasant and Ron Stevenson will discuss what will LIKELY happen in the year ahead.