DIALPAD FOR HEALTHCARE PROVIDERS
Unlock the
power of Ai
for better
healthcare experiences
Optimise patient outcomes, streamline communication and empower your workforce with a suite of innovative tools to transform the way you care for your patients.
Loved by healthcare teams big and small
Patient-centred
care, every time
Elevate the patient journey
Streamline interactions across the entire patient journey.
Transform patient outcomes
Enable your teams with tools to drive outcomes that matter for your patients.
Personalised care, made simple
Leverage AI-powered insights that ensure the best possible patient engagements over time
AI-POWERED EXPERIENCES
Take patient experiences
to the next level
Patients deserve a modern approach to healthcare. Deliver seamless experiences that help them manage their health on their own terms. With convenient and immediate access to the resources they need, patients can receive the care they deserve, whenever and wherever they need it.
AI-POWERED PRODUCTIVITY
Maximise team efficiency
Our intuitive platform provides advanced communication and collaboration tools to boost staff productivity, while coaching and training tools help patient care teams excel during patient interactions. Automate tedious tasks and streamline workflows, allowing your staff to focus on what really matters–delivering exceptional patient care.
AI-POWERED INSIGHTS
Optimise care delivery
Gain valuable insights to drive efficient, sustainable care that delivers superior patient experiences. Analyse performance across your healthcare organsation to identify areas for improvement and develop targeted strategies for better care delivery and patient satisfaction.
TRUST & SECURITY
Protect and secure
patient data
At Dialpad, we take your patients’ privacy seriously. That’s why we’ve implemented industry-leading security measures to protect and secure their data. With our enterprise-level encryption and customisable data retention policies, you can rest easy knowing that your patients' information is safe and secure.
All-in-one app
Streamline your healthcare conversations with a single app for all internal and patient communications.
Intelligent routing
Use customisable IVR and smart routing with keyword detection to quickly connect patients to the right staff members.
Mobile patient care
Provide on-the-go-care from anywhere with our mobile-friendly tools.
Ai Recap
Never miss a detail with an accurate, Ai-curated synopsis and next steps after every call or meeting
Real-time coaching
Improve agent performance and patient satisfaction with real-time coaching and Ai Agent Assist.
Real-time assist
Maximise agent performance with triggered pop-ups that offer guided workflows, best practices, and speaking points.
Patient CSAT
Collect feedback on every patient interaction and measure success in real-time with Ai-powered CSAT.
Sentiment analysis
Leverage Ai to quickly detect negative sentiment or distress and proactively address patient needs.
Digital self-service
Empower patients with digital self-service options for appointment scheduling and other needs.
Telehealth
Conduct smooth and uninterrupted virtual consultations with staff and patients using reliable, HD video conferencing.
Integrations
Integrate with productivity apps, CRM, and other systems of record to streamline workflows.
Reporting and analytics
Gain actionable insights into healthcare agent performance and operational efficiency.
“I use Dialpad Ai extensively to look at live calls. The transcript just makes it easy for me to look up and answer questions for the agent on the call.”
DIONNE HUMPHREY
CUSTOMER SUPPORT OPERATIONS MANAGER
“If someone forgot something, they can look back and see the conversation. If there’s a tense conversation or someone makes a complaint about somebody, we can review it to see what happened.”
KATHY SMITH
PRACTICE MANAGER
“When Dialpad Ai detects a distressed tone from a patient when they call, the call goes to a specialist or counsellor who will be better equipped to help the patient."
CURT KWAK
CIO
Redefine the standard of patient care with Dialpad
Empower your staff to provide exceptional patient experiences every time with secure, Ai-powered tools.