100% uptime SLA (yes, really)
Enterprise phone system
Dialpad's cloud-based phone system isn't just a phone system. It gives you not only phone calls, but also video meetings and instant + SMS/MMS messaging. Book a product tour to see how easy it is to set up employees and offices around the world.
How does an enterprise VoIP system work?
A VoIP phone system enables you to make and receive calls over the internet instead of using traditional landlines. Enterprise VoIP systems provide all the advantages of that technology, but they also have extra functionality to suit the business needs of enterprise-level companies.
For example, enterprise VoIP gives you HD call quality right across the world. These phone systems usually form part of a wider unified communications platform and come with advanced call management features and multiple integrations.
Large businesses require additional flexibility and scalability for creating global teams. With enterprise VoIP, it’s fast and easy to set up new offices or enable employees to work from anywhere without being tied to desk phones.
More than just an enterprise phone system
Easy setup, 100% uptime
Need to add new users, port phone numbers over, or spin up a new contact centre department? An admin can easily manage users, accounts, phone numbers, and more—and get support if needed—all in their online account. Plus, all Enterprise plans come with 100% uptime Service Level Agreements (SLA).
Take this enterprise phone system for a test drive
Book a demo for your team to see how Dialpad can work for your organisation, learn about pricing, and ask us any questions. Or, take a self-guided interactive tour of the app on your own first!
A wide range of integrations
With a large enterprise tech stack, a key phone system requirement is whether it can integrate with your existing tools or contact centre software. Dialpad integrates with Azure, Okta, OneLogin, Salesforce, Microsoft Outlook, and more to streamline workflows and empower agents to provide excellent customer support.
Enterprise-grade security and compliance
Not only does Dialpad have robust in-app security controls, it can also set up a custom retention policy to help you stay compliant and keep only what you need, for only as long as you need it. Dialpad is also compliant with all major enterprise requirements including GDPR, SOC2® Type II, and more, with customers across highly regulated industries like healthcare, legal, and finance.
Excellent call quality
Many enterprise phone systems today have been around for decades. Their telephony technology tends to be grounded in traditional on-premises phone systems, which are often expensive and difficult to administer. Dialpad’s proprietary split cloud architecture is specifically designed for better connectivity, reliability, and excellent call quality around the world.
Customisable caller ID
Want to talk to clients without revealing your own personal mobile phone number? Send messages and make phone calls from any Dialpad-connected desktop or mobile device while showing the caller ID you want.
Industry-leading AI
Dialpad Ai not only transcribes calls—in real time—it also picks up action items and specific phrases or keywords spoken on the call. This is particularly useful for contact centre and call centre agents, since it lets them review transcripts and practice how to manage tricky questions that come up.
Auto attendant
Do you get lots of phone calls? Spend less time manually transferring callers to the right person or department—let Dialpad's auto attendant and IVR features do it for you. This way, you can automate more of your call queue system, cut down on wait times, and allow your agents to focus on helping callers with more complicated issues.
Call routing
Route calls however you like! Dialpad gives you different options for routing phone calls to a team of agents (by skill level, who's been idle the longest, and so on), and also alternate options like routing directly to voicemail or other departments.
Call forwarding
With Dialpad, you can park, transfer, and forward phone calls to your mobile phone, a colleague, voicemail, and more, with a maximum of five call forwarding numbers.
Call recording
Not everyone can always make every meeting. And sometimes, you may have conversations with prospects or clients that you want to keep a record of. In these cases, having call recordings would be essential. In Dialpad, you have the option to do either manual or automatic call recording.
Transcribed voicemail
Dialpad’s voicemail feature doesn’t just save voicemails for you—it automatically transcribes them, too. Because hey, sometimes when you’re in meetings, it’s easier to read a visual voicemail than listen to it. Not only that, you can even forward a voicemail to a teammate.
👉 Dialpad tip:
Call recording comes with its privacy and security concerns. But Dialpad's recording and artificial intelligence APIs can automatically pause recording and transcription when your agents are taking sensitive information.
Call analytics and reporting
A good enterprise VoIP system should help you easily see when people are calling you and what call volume patterns look like. With Dialpad's call analytics, you can see for example which IVR menu options are being used (and which aren't)—and staff your team more effectively.
More on pricing
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Find the right plan for you
All the value of the Standard plan, plus:
All the value of the Pro plan, plus:
The benefits of using enterprise VoIP solutions
Better suited to remote working
As we mentioned earlier, enterprise organisations are likely to have hundreds or thousands of employees around the globe, with many of them working remotely. Enterprise VoIP makes it far easier to operate a remote or hybrid model, which boosts staff retention due to the improved work-life balance.
Remote workers can access the phone system from anywhere and on any connected device with no complicated set-up or special equipment. That means your business is fully scalable—and you can recruit the best talent without geographical barriers.
Enterprise VoIP as part of a UCaaS platform also provides a complete business communications package to keep remote workers in the loop. With video conferencing, 1:1 and group messaging, and cloud storage, they can collaborate as a team even when they’re spread far and wide.
Allows you to offer more convenient customer service
As well as improving conditions for your employees, enterprise VoIP solutions help you deliver a better customer experience.
Features like customisable call routing, easy forwarding, and auto-attendants make agents readily available to answer queries swiftly so that customers aren’t left on hold or passed between departments. If your contact centre integrates smoothly with CRMs like Salesforce and HubSpot, agents can also instantly access relevant customer information.
Dialpad Ai Contact Centre, too, provides extra tools to improve customer service, such as Real-Time Assist (RTA) battle cards that pop up with handy hints for agents when a customer says a particular word or phrase.
Increases cost savings and productivity
Even enterprise businesses need to watch their budgets. It makes sense to maximise resources and keep costs as low as possible, and that’s yet another area in which enterprise VoIP outperforms legacy communication options. For instance, Dialpad’s global data centres are cost-efficient as they keep traffic local.
With a cloud-based phone system, there’s no need to configure physical phone lines and no maintenance costs for on-premises equipment. You can use computers or mobiles as softphones or even adapt analogue handsets if you don’t want to buy IP phones.
You’ll also save time and money through increased productivity, with fewer agents handling more calls. A unified communications solution means you don’t have to invest in separate systems and apps or waste time toggling between them.
Increase engagement with your customers with Dialpad’s enterprise phone system
As part of a UCaaS platform, Dialpad’s enterprise VoIP system improves communication, saves money, and makes life easier for your employees. And when they’re happy, they’re better at keeping customers happy.
The call management features enable you to reduce queues and call handling time, while automation, such as IVR and live transcription, gives agents more time to engage with customers. You can also use sentiment analysis to discover which customers need a bit more support—before they get upset at agents.
Get started with an enterprise phone system that's more than a phone system
With unlimited calling, support for toll-free numbers and additional phone lines, and truly unified communication channels, Dialpad is a communication solution that's designed for enterprises. Try it now with a 14-day free trial or, take a self-guided interactive tour of the app!
FAQs about enterprise phone systems
What is enterprise VoIP?
VoIP (which stands for Voice over Internet Protocol) is a type of telephony that lets you use an internet connection to make and receive phone calls. As you’d expect, enterprise VoIP differs from small business phone services in that it’s specifically designed to handle high call volumes and global communication.
It allows all your staff—whether remote or office-based—to collaborate and communicate from anywhere, on any device. Enterprise VoIP services typically include advanced call management features and integrations with other business software. In short, they have everything you need to run a successful, modern business.