VoIP services
More and more UK businesses are making the move to VoIP phone services—and that’s a wise decision, because the UK’s PSTN and ISDN (traditional copper-wired telephony) will be switched off in 2025. Get not just phone calls, but also video conferencing and messaging, with Dialpad’s unified communications solution. Try it for free! It takes just a few minutes to sign up, and you'll be set up with a virtual phone number too.
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The importance of getting the right VoIP service provider
Your business phone system is a vital piece of technology. From sales, to support, to all your internal communications, every department needs functional communications. Choosing the right option among many VoIP service providers isn’t easy.
The first step is looking at your own business needs. Which departments need the most advanced features? Which services do you need to integrate? Are you looking for enterprise VoIP or a small business alternative? What level of support availability do you need from your provider?
Fixed and ongoing costs will be an important factor in your choice. If you’re a growing business, then you’ll need to look for a solution that can scale with you. Not all providers handle scaling call volumes in the same way.
Look for a VoIP phone service that can integrate with your existing systems, like your CRM (think Salesforce or HubSpot) or helpdesk software. This will benefit your unified communications strategy. The more your solution can integrate, the less likely you’ll need to make costly changes in the future.
VoIP services (and more) that you get with Dialpad's UCaaS platform
HD call quality
With a global voice network and unique split cloud-based VoIP architecture, Dialpad is designed to give businesses and organisations excellent call quality for every international call.
Truly unified communications
With Dialpad, you can make phone calls, sure. But you can also send an instant message to your group thread, ping an SMS to someone who doesn't have the Dialpad app, and yes, even do video conferencing and screen sharing—all from the desktop or mobile app. Not only that, you get unlimited calling in the UK (and the US and Canada) even on the most basic plan.
Voicemail transcriptions
Want to change your voicemail greeting? Easy. Upload a clip or record a greeting right in Dialpad, and change it in just a few minutes. Dialpad also has visual voicemail, which transcribes your voicemails so you can read them—handy when you're in meetings all day and can't listen to the audio message.
Call recording
Having calls with customers or prospects where you discuss deals or other important details? Call recordings can come in handy, especially in the event of a dispute, and can also give new sales or customer support employees examples of what to do. You get unlimited call recordings and real-time transcription as standard with any Dialpad plan!
Call forwarding
If a customer rings your business number while you’re away from your desk, you can set up call forwarding with a maximum of five phone numbers. Send those inbound calls to your mobile phone line, a colleague or a completely different department—and never give out your personal phone number again.
Call routing
This one’s especially useful for contact or call centres, or companies with multiple departments, but any business that gets lots of incoming calls can make good use of Dialpad’s intuitive call routing feature. With Dialpad, you can set up an auto attendant with call routing rules based on options like agent availability or skill level.
More than just a business VoIP service
If you're looking for a robust unified communications platform that lets you talk, message, and meet using one convenient app, get a personal demo of the product. Or, take a self-guided interactive tour of the app!
Why should you choose Dialpad for your VoIP phone service?
Dialpad gives you far more than just a VoIP phone service, and that’s only one of many reasons to trust us with your business communications:
Quick and easy deployment
One common worry when transitioning to a new VoIP phone system is the major disruption it can cause. Dialpad is simple to set up and install. It’s also easy to add new users and intuitive to use. We aim to make your transition as smooth as possible.
Our dedicated support and training, backed up by a comprehensive online help centre, makes onboarding quick and easy.
You can use your existing number
When you switch to a new VoIP service, the last thing you want is to change all your business numbers. With Dialpad, you can automatically port existing landline, mobile and freephone numbers. And, you can still set up a new VoIP number if you’d like.
Fully integrated contact centre functionality
DIalpad’s aim is to provide truly unified communications. This means access to all your internal and external comms in one place. The Dialpad platform offers fully integrated contact centre functionality powered by proprietary AI technology.
So, whether your managers need to access cutting-edge contact centre tools or start a virtual team meeting, they can do it all from the same place.
The flexibility of the Dialpad platform means that office communications can be also accessed from anywhere. It’s ideal for startups, small businesses with on-premises teams and global teams of remote workers alike.
Boosting business communications with Dialpad: Offering more than even the best VoIP service
When it comes to which VoIP providers UK businesses prefer, those that actually provide UCaaS platforms—like Dialpad—are taking the lead. As well as offering big cost savings compared to traditional PBX or other legacy systems, unified communications solutions support modern customer-focused account management.
Traditional VoIP functions such as automatic call routing, forwarding and call recording are just part of the package. Dialpad’s integrated contact centre functionality enables your teams to provide consistent service across all your comms channels.
Bringing your communications into one unified platform lets your business provide the best possible customer experience. Hosted VoIP is one option for modern communications, but UCaaS goes one step further as it’s an all-in-one solution.
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Find the right plan for you
All the value of the Standard plan, plus:
All the value of the Pro plan, plus:
Looking for a business VoIP phone service?
Dialpad can give you much more than just phone calls. Sign up for a 14-day free trial to see how you can make calls, have video meetings, send instant + SMS messages, and more, all from one app! It takes just a few minutes to get set up with a business VoIP number!
FAQs about business VoIP services
What is a VoIP service?
VoIP (Voice over Internet Protocol) refers to the technology that enables the transfer of audio content—usually phone calls—over the internet. Put simply, that means you can make calls, either on a traditional handset or via a PC or mobile device via softphone, all using a broadband connection.
A VoIP service is the name for a software solution using that technology, to allow for business communications. These solutions generally include functions that were more difficult to implement on traditional phone systems, like call recording and voicemail-to-email. Business users are moving to UCaaS or VoIP solutions for these extended functions and the integration of contact centre tools.