Small business phone services

Running a small business can be hectic.

For many people, setting up a business phone line is the last thing on your mind. You’ve been okay so far taking incoming calls and text messaging clients on your mobile phone, haven’t you?

But if you find yourself taking calls from clients way past business hours—or trying to find that one really important text thread with a customer without any luck—it might be a sign that your small business needs a proper hosted phone system.

But how do you choose the right phone service for your business?

What is a small business phone service?

A small business phone system is essentially a communications setup that's designed specifically for a small business to make phone calls in addition to other features like call queues, call forwarding, and call routing.

Traditionally, these would be PBX phone systems, but today, hosted VoIP systems that enable phone calls over an Internet connection are becoming more and more common.

What's key here is that the communication needs of small and growing companies are very different from global corporations and residential phone services. That’s because of things like the volume of communications they have on a regular basis, the types of interactions they have to handle, and so on.

Today, a small business phone service is often much more than just a "phone service." In many cases, it's a full-fledged communications platform that lets you communicate in a variety of ways including outbound and inbound phone calls, instant and SMS messaging, video meetings, and sometimes, it even has contact centre functionality!

See why small businesses love Dialpad

How to know if your small business is ready for a VoIP phone service

Business phone services and cloud communications may sound like they’re too expensive or complicated for a small business, but often, that's not the case.

(Of course, if you’re a one-person business and you don’t have too many communications needs, you might be able to get away with just using your mobile.)

The question here is: How do you know when you’re ready to move on to a VoIP phone service for your small business? Here are five questions to ask.

1. Do you have a growing team?

If you’re just one person, you probably don’t need to talk to many more people other than your customers and prospects.

But if you’re hiring salespeople, customer support agents, and more, then it’s probably time to start thinking about a business phone system. VoIP (Voice over Internet Protocol) phone systems are great because they run over the internet, and are an affordable way for small business teams to do everything from conference calls to team messaging.

With Dialpad, for example, you can get set up with a new business phone number or phone line in minutes:

Download the desktop or mobile app (Dialpad works across PC, Mac, iOS, and Android), and you’re all set.

2. Are you getting irritated by business calls during personal hours?

If you’re using a traditional phone system or just your personal number, you may be getting calls from customers and clients at all hours of the day.

If so, it’s time to move on and get a proper business phone calling app. At this point, you probably need to be able to set “do not disturb” hours on your phone or just be able to block business calls when it’s time to unplug.

If you’re with Dialpad’s business phone service, for instance, you can just download the softphone app (you can still use your personal phone) and make business calls, message other team members, and even text clients, right from the app.

And of course, you can set your working hours so that any work calls you get after hours automatically get forwarded to voicemail:

3. Do you need other communications channels, too?

Phone calls are great, but what if you need instant messaging, SMS/MMS, and video conferencing? If you think you’ll need those communication options soon, then you should look at business phone services that also come with those channels—which are usually referred to as unified communications platforms.

Instead of having five or six different add-on apps for things like messaging and video conferences, why not choose a phone service that comes with everything in one handy app?

For example, Dialpad technically gives you a small business phone service, but it’s really a unified communications platform. With what's essentially a small business phone plan from Dialpad, you get not only unlimited calls, but also built-in messaging, free video conferencing, SMS/MMS, call waiting, screen sharing, and a ton of additional features. (Did we mention you can flip your calls seamlessly between your phone and computer without dropping the call?)

4. Do you need to uplevel your customer support and service?

A small business phone service can set you up with everything you need to create a small business call centre or contact centre. (In fact, Dialpad also has a fully integrated contact centre platform if you need it.)

If you’re getting enough enquiries from customers that you need things like call logs, a virtual receptionist, hold music, or call routing, you may want to look into a small business phone service that has these contact centre features.

5. Do you have a (small) budget?

Let’s face it. There are definitely “free” small business phone services out there, but often, they’ll sell you short on really basic features (or charge you by the minute for outgoing business calls). It’s generally better if you have a budget to work with—even if it’s a modest one.

Dialpad’s least expensive plan, as a comparison, costs £12 per user per month, but comes with unlimited calling (in the UK, the US, and Canada) among a host of other cool functionality.

Is Dialpad the best small business phone service for you?

When your communication needs stretch to much more than an average phone call, Dialpad's innovative solution may be the best small business phone service for you. Offering everything from video conferencing and instant SMS and MMS messaging to a fully integrated contact centre platform, you’ll be streamlining your business’ communications in no time.

Leave your PBX phone systems in the past and overhaul your small business’ communication with a VoIP phone system designed for maximum efficiency and optimal output. Boasting easy setup, real-time transcription, and various call routing, forwarding, and transfer options—this affordable cloud phone system starts at £12 a month.

Don’t overlook these when shopping for a business phone service provider

Reasonable pricing

Some small business phone service providers will say they "cost £0 per month" but charge you by the minute, while others might look a bit more expensive while including everything you need in one straightforward package. Then there are things like international calling rates to consider. Make sure you check the fine print!

Reliability and security

From call encryption to dedicated support, to GDPR compliance, security is important and not just something that's reserved for enterprise plans—make sure your small business phone service comes with solid security standards.

Integrations with the tools you're using

Are you using Google Calendar or Outlook Calendar? What about Salesforce or HubSpot? Your phone system or communications platform should integrate with them! Dialpad has a wide range of integrations, and even an open API if you want to build your own custom integrations.

Why choose Dialpad for your small business phone solution?

We’ve already mentioned some key considerations for small businesses when choosing a phone solution, like cost-efficiency, scalability, and functionality. But something that's user-friendly and easy to deploy is important too.

So, why get a small business phone solution with Dialpad? Because Dialpad ticks all of those boxes (and then some)!

It's a truly robust and versatile all-in-one workspace that handles all your communication needs. You can make and take calls via your office Wi-Fi, send SMS/MMS messages to colleagues or prospects, and jump on a video meeting—all in the same desktop / mobile app.

There’s no complicated installation or expensive hardware like with traditional analogue systems. It takes just minutes to set up your entire office, different company departments, and individual phone lines.

All that, and Dialpad still comes with a small business-friendly price tag.